Privacy Policy
Last Updated: 20 November 2025
eilonagroup.com.au
Eilona Cleaning Pty Ltd
Eilona Group Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Residential or business address
Payment details (securely processed through third-party providers) N/A
Any other information you provide when requesting our services
Usage & Technical Information
IP address
Browser type
Device information
Pages visited on our website
Cookies and tracking technologies
2. How We Collect Information
We collect information when you:
Submit a form on our website
Contact us by phone, email or social media
Request a quote or make a booking
Engage our services
Interact with our website or digital platforms
We may also collect information from third-party service providers where necessary.
3. Why We Collect Your Information
We collect your personal information for the following purposes:
To provide our services (cleaning, gardening, handyman, landscaping, and related services)
To respond to enquiries, bookings, and support requests
To send invoices, quotes, reminders and updates
To improve our website and customer experience
For administrative, operational and business purposes
To comply with Australian laws and regulations
4. How We Use & Share Your Information
We may share your information with:
Our staff and contractors who deliver services
Third-party providers such as payment processors, hosting companies, CRMs or booking platforms
IT support and security service providers
Legal or regulatory authorities if required by law
We do not sell, rent or trade your personal information.
We use secure hosting, encrypted systems where applicable, and industry-standard security practices.
6. Cookies & Tracking Technology
Our website may use cookies to:
Improve website performance
Enhance user experience
Analyse website traffic
You can disable cookies through your browser settings, but some features may not function correctly.
7. Access to Your Information
You may request:
Corrections or updates to your information
To make a request, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
9. Marketing Communications
We may contact you with updates, promotions, or service reminders.
You can opt out at any time by contacting us or using the unsubscribe link where provided.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy request, please contact us:
Eilona Cleaning Group Pty Ltd
Email: info@eilonagroup.com.au
Website: https://www.eilonagroup.com.au